CityJet: Sales AND service . . .

CITYJET LOGO pipDublin-head quartered CityJet appointed Select to manage its entire, network-wide cargo product in May 2016.

As a low-cost carrier with multiple rotations daily from its London City hub to major European destinations such as Dublin, Amsterdam and Paris, and limited time for aircraft turn arounds, CityJet needed much more than just a sales agent: this job necessitated the close supervision of handling at every destination, to ensure the cargo loading and unloading operations did not interfere with passenger schedules.

Select set about appointing local sales agents and handling agents at destinations in the CityJet network. At the same time, Select created a multi-faceted cargo product that would maximise the revenue opportunities from the carrier’s frequent services, while working within the limitations of its RJ85 commuter aircraft. Products launched included standard and priority cargo, courier and mail, repatriations and pets.

To compensate for the lack of forwarding presence at London City, Select also instigated a regular RFS link from Heathrow, where it established a receiving centre for the convenience of freight agents which were also delivering to other carriers.

By the end of June, the substantial volume of cargo carried on the CityJet RJ85 fleet had begun to make a significant contribution to the carrier’s overall revenues and profit.

By the end of October 2016, Select’s network had successfully generated revenue on inbound flights. In addition, the launch of international RFS operations supplemented the flown capacity and extended CityJet’s capabilities to include larger shipments and heavy items, outsize and dangerous goods.The RFS system also opened up interline opportunities via London.

CityJet continues to grow, and is in the process of receiving the first wave of 15 new Sukhoi SSJ regional jets – with options on a further 16 aircraft. This expanded fleet will support its plans to add more destinations to its network from March 2017.

CityJet Cargo is now an established brand and successful business, with an assured place in the airline’s exciting development plans.


"Through our close partner relationship, Select is able to offer us the time critical services our biopharmaceutical clients have come to expect. Select is a preferred supplier in line with our ISO 9001:2008 accreditation."

Neal Cullen, Marken Ltd